Please read these Terms and Conditions carefully before using the rgo360 platform. By registering an account and using our services, you agree to be bound by these terms.
For the purposes of these Terms and Conditions, the following definitions shall apply:
By creating an account on rgo360, depositing funds, placing bets, or using any service offered on the platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming Policy. If you do not agree to these terms, you must immediately cease using the platform and refrain from creating an account.
These terms constitute a legally binding agreement between you and rgo360. Your continued use of the platform following any amendments to these terms signifies your acceptance of the revised terms. It is your responsibility to review these terms periodically for changes.
You must be at least 21 years of age to register an account and use the rgo360 platform. By registering, you confirm that you meet this minimum age requirement. rgo360 reserves the right to request proof of age at any time. Failure to provide valid documentation upon request will result in account suspension and potential forfeiture of funds.
The rgo360 platform is designed to serve users residing in Indonesia. You must be a legal resident of Indonesia to create an account and use our services. Users accessing the platform from jurisdictions where online gambling is prohibited or restricted are solely responsible for ensuring compliance with local laws. rgo360 does not accept registrations from jurisdictions where our services are explicitly prohibited.
To register an account, you must provide accurate, complete, and current information, including but not limited to:
You are responsible for maintaining the accuracy of your account information. Any changes to your personal details must be updated promptly through your account settings or by contacting customer support.
Each user is permitted to register and maintain only one account on the rgo360 platform. Creating multiple accounts (also known as "multi-accounting") is strictly prohibited and constitutes a material breach of these terms. If we detect multiple accounts registered by the same individual, we reserve the right to suspend or close all associated accounts, void any bets or wagers placed, and forfeit any winnings or bonus funds.
Important: You are prohibited from creating an account if you are under 21 years of age, reside in a jurisdiction where online gambling is illegal, or have previously been excluded or banned from the platform. Violation of this requirement may result in immediate account termination and forfeiture of all funds.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login credentials with any third party. Any activity conducted through your account will be deemed to have been authorized by you, and you will be held liable for all transactions, bets, and withdrawals.
If you suspect unauthorized access to your account, you must notify rgo360 customer support immediately via live chat, email at [email protected], or WhatsApp at +62 811 0000 3600. rgo360 is not liable for any losses incurred due to unauthorized account access resulting from your failure to maintain credential security.
In accordance with international anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, rgo360 requires all users to complete a Know Your Customer (KYC) verification process. You will be asked to submit the following documents:
KYC verification is typically completed within 15–30 minutes during business hours (09:00–22:00 WIB). Withdrawal requests may be delayed or declined if KYC verification is incomplete. rgo360 reserves the right to request additional documentation at any time to verify your identity, address, or source of funds.
rgo360 employs automated and manual monitoring systems to detect suspicious activity, fraud, bonus abuse, and other violations of these terms. We reserve the right to investigate any account at any time and request additional information or documentation to verify compliance. Failure to cooperate with such requests may result in account suspension or closure.
rgo360 accepts deposits via the following Indonesian payment methods:
All deposits are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50.000. There is no maximum deposit limit for bank transfers; however, e-wallet deposits may be subject to provider-specific limits.
Most deposits are credited to your rgo360 account instantly (within 5 minutes). In rare cases where a deposit is delayed due to banking system maintenance or technical issues, funds will be credited within 24 hours. If your deposit has not appeared after 24 hours, please contact customer support with your transaction reference number.
rgo360 does not charge any fees for deposits. However, your bank or e-wallet provider may impose their own transaction fees. Please consult your payment provider for details on applicable charges.
You warrant that all funds deposited into your rgo360 account are derived from legitimate sources and are not the proceeds of any illegal activity. rgo360 reserves the right to request proof of source of funds at any time. Deposits suspected of being linked to money laundering, fraud, or other criminal activity will be frozen, and relevant authorities will be notified.
Withdrawals can be made to the same payment method used for your most recent deposit. Supported withdrawal methods include BCA, BRI, BNI, Mandiri bank accounts, and e-wallets (OVO, DANA, GoPay). Withdrawals must be made to an account registered in your own name. Third-party withdrawals are strictly prohibited.
Standard withdrawal requests are processed within 5–15 minutes during operating hours (06:00–23:00 WIB, seven days a week). VIP members (Gold and Platinum tiers) may receive priority processing with reduced wait times. Withdrawals requested outside operating hours will be processed during the next available window.
The minimum withdrawal amount is Rp 100.000. Maximum withdrawal limits vary by account tier:
Before processing a withdrawal, rgo360 requires that you have completed KYC verification and met any applicable bonus wagering requirements. If you have claimed a bonus, you must fulfill the stated wagering conditions before withdrawing bonus-related winnings. Deposits must be wagered at least once (1x turnover) before withdrawal to comply with anti-money laundering regulations.
rgo360 does not charge withdrawal fees. However, intermediary banks or e-wallet providers may impose their own processing fees. Any such fees will be deducted by the payment provider, not by rgo360.
rgo360 offers various bonuses and promotions, including welcome bonuses, deposit bonuses, cashback offers, and VIP rewards. Unless otherwise stated, bonuses are available to verified users who have completed KYC verification and meet the specific eligibility criteria outlined in the promotion terms.
All bonuses are subject to wagering requirements before any winnings can be withdrawn. Wagering requirements are expressed as a multiplier (e.g., 10x, 20x, 30x) applied to the bonus amount. For example, a Rp 500.000 bonus with a 20x wagering requirement would require you to place Rp 10.000.000 in eligible bets before withdrawing bonus-related winnings.
Different game categories contribute differently toward wagering requirements:
Bonuses and associated wagering requirements must be fulfilled within the stated validity period (typically 30 days from the date of issuance). Unclaimed or unfulfilled bonuses will expire and be removed from your account after the validity period.
rgo360 prohibits bonus abuse, including but not limited to: creating multiple accounts to claim bonuses multiple times, collusive betting, using betting strategies designed solely to meet wagering requirements without genuine risk, and any form of fraudulent activity. Detected bonus abuse will result in the forfeiture of all bonuses, bonus-related winnings, and potential account termination.
All bets placed on the rgo360 platform are subject to acceptance by rgo360. We reserve the right to refuse, limit, or void any bet at our discretion, particularly in cases of obvious pricing errors, technical malfunctions, or suspected fraudulent activity. If a bet is voided, the stake will be returned to your account.
Sports bets are settled based on the official result as determined by the relevant governing body (e.g., FIFA for football, BWF for badminton). Casino game outcomes are determined by certified Random Number Generators (RNGs) audited by independent testing laboratories. Once a bet is settled, the result is final unless a clear error is identified, in which case rgo360 reserves the right to correct the settlement.
rgo360 imposes the following maximum winning limits per bet or game round:
Any winnings exceeding these limits will be capped at the stated maximum, and excess amounts will not be paid out.
rgo360 provides responsible gaming tools including deposit limits, loss limits, session time limits, and self-exclusion options. You may set these limits through your account settings or by contacting customer support. For more information, please visit our Responsible Gaming page.
The following activities are strictly prohibited on the rgo360 platform:
Violation of any prohibited activity will result in immediate account suspension, forfeiture of funds, and potential reporting to law enforcement authorities.
rgo360 strives to provide uninterrupted service availability. However, we do not guarantee that the platform will be accessible at all times. Service interruptions may occur due to scheduled maintenance, technical issues, or circumstances beyond our control. rgo360 is not liable for any losses incurred as a result of service downtime or unavailability.
Games and services on the rgo360 platform are provided by third-party software providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft, and others). While we select reputable providers, rgo360 is not responsible for any errors, malfunctions, or disputes arising from third-party game software.
You acknowledge that online gambling involves financial risk. All betting and gaming decisions are made at your own discretion and risk. rgo360 is not responsible for any financial losses incurred through the use of the platform. You are solely responsible for understanding the rules of each game, the odds of each bet, and the potential outcomes before placing a wager.
In no event shall rgo360's total liability to you for any claim arising from your use of the platform exceed the total amount deposited into your account during the six (6) months preceding the claim.
You may close your account at any time by contacting customer support. Upon closure, any remaining account balance will be paid out to your registered payment method, subject to completion of KYC verification and fulfillment of any outstanding wagering requirements.
rgo360 reserves the right to suspend or permanently close your account at any time if we determine that you have violated these Terms and Conditions, engaged in fraudulent or illegal activity, or present a risk to the platform or other users. In the event of suspension, we will investigate the matter and notify you of our findings. If your account is permanently closed due to a breach of terms, any remaining balance may be forfeited.
Accounts that remain inactive (no login or bet activity) for more than twelve (12) consecutive months will be classified as dormant. Dormant accounts may be subject to a monthly maintenance fee of Rp 50.000 or the full remaining balance, whichever is lower. You may reactivate a dormant account by logging in and contacting customer support.
These Terms and Conditions shall be governed by and construed in accordance with international online gaming industry standards and best practices. Any disputes arising from your use of the rgo360 platform shall be resolved through the dispute resolution process outlined below.
If you have a dispute or complaint regarding the platform, you must first contact rgo360 customer support via live chat, email, or WhatsApp. We will make every reasonable effort to resolve your issue within seven (7) business days. If the issue cannot be resolved through customer support, you may escalate the matter to our compliance team by emailing [email protected] with the subject line "Formal Complaint."
If a dispute cannot be resolved through the internal complaint process, both parties agree to submit the matter to binding arbitration under internationally recognized arbitration rules. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding.
rgo360 reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the platform. It is your responsibility to review these terms periodically. Your continued use of the platform following any changes constitutes your acceptance of the revised terms. If you do not agree to the updated terms, you must cease using the platform and close your account.
If you have any questions, concerns, or require assistance regarding these Terms and Conditions, please contact rgo360 customer support:
For responsible gaming support, please visit our dedicated Responsible Gaming page or contact our responsible gaming team directly through the channels above.
Disclaimer: Online gambling involves financial risk and may be addictive. rgo360 is intended for users aged 21 years or older. Please gamble responsibly. If you feel that gambling is negatively affecting your life, seek help immediately. Visit our Responsible Gaming page for resources and support.
Quick reference guide to the most important sections of our Terms and Conditions.
You must be at least 21 years old and a resident of Indonesia to create an account. One account per person. KYC verification required for all withdrawals.
Minimum deposit: Rp 50.000. Minimum withdrawal: Rp 100.000. Standard withdrawal processing: 5–15 minutes during operating hours (06:00–23:00 WIB).
All bonuses subject to wagering requirements (typically 10x–30x). Different games contribute differently. Bonuses expire after 30 days. Bonus abuse results in forfeiture.
You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately if you suspect unauthorized access. Multi-accounting is prohibited.
No underage gambling, VPN use, automated betting systems, bonus abuse, collusion, match-fixing, or money laundering. Violations result in account closure and fund forfeiture.
Set deposit limits, loss limits, and session timers. Self-exclusion available. Contact support if gambling becomes problematic. Visit our Responsible Gaming page for resources.
Our customer support team is available 24/7 to answer any questions about these Terms and Conditions. Visit our FAQ page for quick answers or contact us directly.